ChemistOrder operates inbound and outbound communication desks on behalf of retail businesses — pharmacy chains, grocery and FMCG retailers, and consumer brands. Trained agents, defined scripts, measured response times, and full consent-based messaging across voice, WhatsApp, SMS and email.
GST-registered since 1 July 2017 · Patna, Bihar · GSTIN 10ACXPR3923L1Z5
Most retail businesses lose customers at the point of contact — an unanswered call, an order nobody confirmed, a complaint that went nowhere. We take that layer over and run it to an agreed standard.
A dedicated helpline answered in your business's name. Order status, product and store availability, billing questions, complaint logging and escalation — all captured, tagged and reported back to you.
Order confirmation, delivery-slot coordination, non-delivery follow-up, appointment and collection reminders, and post-service feedback calls — each with a defined script and a recorded outcome disposition.
Set-up and day-to-day operation of your official WhatsApp Business account: template approval, opt-in capture, transactional notifications, and live agent replies inside the 24-hour service window.
Customers call or message; our agents capture the order or booking into your system, confirm the details, and hand it to your fulfilment team. Useful wherever customers still prefer to talk to a person.
A single, traceable route for complaints. Every case gets a reference number, an owner and a closure timeline, with a weekly report on what was raised, what was fixed and what is still open.
The quiet work behind the counter — catalogue and master-data upkeep, order and payment reconciliation support, report preparation, and routine data entry handled by the same trained team.
"Order" in our name is the service we perform, not something we sell. It refers to the tele-order desk we run on behalf of client businesses — taking a customer's order over the phone or WhatsApp and passing it straight to that client's own fulfilment team. We do not operate a storefront, marketplace or ordering platform of our own, and we are never a party to the sale.
ChemistOrder is a communication and customer-support services provider. We do not sell, stock, dispense, distribute, import or advertise medicines, drugs, medical devices or any other regulated goods, and we do not provide medical advice. Our agents relay information supplied by the client business only. All sale and supply of goods is done by our client businesses, under their own licences.
Sectors where the customer contacts you constantly, in small ways, all day — and where a missed message costs a repeat customer.
Multi-store chains that need a single helpline across branches: stock and store enquiries, order status, refill and appointment reminders, and complaint resolution. Communication support only — the pharmacy handles all dispensing under its own licence.
Order confirmation, delivery-slot calls, non-delivery follow-up, returns coordination, route and rider communication, and customer feedback collection at scale.
Post-purchase support, COD confirmation, RTO reduction calls, shipment tracking updates and a WhatsApp service desk that keeps buyers informed without adding headcount.
Languages our agents work in:
We map your contact volumes, hours, languages and escalation paths, then agree a written scope, response-time SLA and reporting format.
Numbers, WhatsApp Business account, message templates and call scripts are configured and approved by you before a single customer is contacted.
Agents are trained on your catalogue, tone and policies. We run a pilot batch, review recordings and transcripts together, then open the desk fully.
Weekly reporting on volumes, answer rate, first-response time, resolution rate, message delivery and read rates, and every complaint raised.
We operate WhatsApp Business accounts on behalf of client businesses through the official WhatsApp Business Platform. That means approved message templates, verified business profiles, and a hard rule we do not bend: nobody gets a message they did not ask for.
Illustrative examples. Every template is approved by the client business and by WhatsApp before use.
We handle other people's customer data for a living. The controls below are not optional extras — they are how the desk is run.
Customer data belongs to the client business. We act as a processor, use it strictly for the agreed purpose, and never sell, rent or share contact lists with anyone.
Messaging runs on recorded opt-in. Opt-outs are actioned immediately and suppressed permanently. Outbound calling respects TRAI DND and the agreed calling hours.
Every agent signs a confidentiality undertaking. Access is role-based, workstations are controlled, and client data is segregated between accounts.
Operations are governed by Indian law, including the Information Technology Act 2000 and the Digital Personal Data Protection Act 2023. Courts at Patna, Bihar have jurisdiction.
All messaging complies with Meta's WhatsApp Business Messaging Policy, WhatsApp Commerce Policy and Meta's Business Terms, plus TRAI's commercial-communication regulations.
Records are retained only as long as the contract and Indian law require, then deleted or returned. Any individual may write to us to have their details removed.
ChemistOrder is a trading and brand name under which Shivam Securities — a sole proprietorship registered in Patna, Bihar — provides customer-communication and contact-centre services.
ChemistOrder is not a separate legal person. Every contract, invoice and legal obligation arising from this website sits with Shivam Securities, whose registration particulars are set out here in full. Invoices are raised under GSTIN 10ACXPR3923L1Z5.
| Brand / trading name | ChemistOrder |
|---|---|
| Legal entity name | Shivam Securities |
| Constitution of business | Sole Proprietorship |
| GSTIN / UIN | 10ACXPR3923L1Z5 |
| PAN | ACXPR3923L |
| GST registration type | Regular |
| Registered & principal place of business | 1st Floor, Sisodia Palace, East Boring Canal Road, Patna, Bihar – 800001, India |
| Registered since | 1 July 2017 |
| GST jurisdiction | Patna West, Bihar Bihar Goods and Services Tax Act, 2017 |
Tell us how many calls and messages you handle in a week, and what is falling through. We'll come back with a scope, a staffing plan and a price.